Geneva Airport

Tax-free

shopping

Fast service

Before

you leave

Get the most out of your purchases made in France or Switzerland and enjoy a range of benefits...

Thanks to the Tax Free scheme, travellers residing abroad can reclaim part of the VAT paid on their purchases.
Our Helvetic currency exchange offices allow you to claim your VAT refund immediately and convert it into the currency of your choice before boarding.

un service rapide avant de partir Change Helvetic

1. Purchase

Ask a member of staff for a tax-free form when paying for your purchase. The form must be signed by the shop.

2. Customs

For purchases made in France, present your form at the Pablo kiosks to obtain the export stamp. For purchases made in Switzerland, go directly to one of our offices.

3. Refund

Present your validated documents at our counter to receive a cash refund.

Save time

Receive your refund straight away

Complete transparency

Your refund in the currency of your choice

Expert advice

We work with the industry’s leading companies

Please note

Required documents

To claim your VAT refund at Geneva Airport, please present:

Your tax-free form
Your valid passport.

Refund conditions

The form must be validated by customs (Pablo terminal or official stamp).
The claim must be made within 90 days of purchase (this period may vary depending on the country).
The name on your passport must match the name on the form

Refund

Immediate payment in cash, in the currency of your choice.
The form is retained by our agent.

Tax-free shopping

Frequently asked

questions (FAQ)

What is a VAT refund?

A VAT refund is a procedure whereby you can claim back the VAT paid on a purchase made in a country other than your country of residence.

Who is eligible for a VAT refund?

Travellers who have made purchases in a country other than their country of residence can claim a VAT refund on purchases made during their stay.

What documents are required to claim a refund?

You must present a tax-free form signed by the retailer, validated by customs, and on which you have provided your surname, first name, address and signature. You must also present your passport.

The details (surname, first name, address) must be exactly the same on both documents.

Where can I claim my tax refund?

You can claim your refund at one of our four currency exchange offices at Geneva Airport.

What is the deadline for requesting a refund?

You have 90 days from the date of purchase to submit your request. This period may vary depending on the country.

Why does my tax-free form need to be validated?

Customs validation is mandatory for purchases made in France to confirm that the goods have left the country.

Can I submit a digital tax-free form?

Tax-free form can be submitted in paper or digital format with Solpay.

Why might my tax-free form be rejected?

It may be rejected if the tax-free form has not been validated, if the details do not match, if it has already been refunded, or in the event of a system error.